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The Information and Communication Technology (ICT) Industry is one of the fastest growing and changing fields. Technology is developing rapidly and new devices and systems are constantly being created to provide faster and more efficient methods for information and communication technology. Careers in the ICT field are in high demand and the industry is expected to grow. Professionals in ICT careers may work in commercial service sectors and ICT companies.

Careers in information and communication technology fields include a variety of roles and tasks associated with planning, researching, installing and monitoring the performance of ICT systems and transmissions. ICT support technicians assist with planning and installing ICT hardware and systems and repair any damages or defects. Sales professionals in the ICT industry provide information and sell ICT hardware, systems and services on behalf of ICT companies. ICT trainers develop training programs and user guides to assist customers and clients operate systems. ICT business and systems analysts evaluate and develop technology systems to help businesses run at optimal standards and ICT managers direct and oversee the operations and facilitation of ICT services in companies and organisations.

ICT professionals should have technical expertise in computer systems, hardware and networks, and should have exceptional problem solving and analytical abilities to diagnose and repair defects or malfunctions in the system. Individuals in the ICT field should have natural interest and capabilities with ICT programs and information computer systems. They should be able to grasp large amounts of information and be able to quickly learn and adapt to new technologies and advances in the field. Individuals wanting to get into the field should complete a Bachelors degree in related ICT studies and gain hands-on experience.

Skills and personality

Ability to learn and adapt quickly to changing and emerging technologies and ICT systems
Effectively use a variety of computer software, tools and equipment to install and monitor operations
High attention to detail including accuracy and precision of work
Highly analytical to diagnose causes and effects of ICT hardware or network problems and develop solutions
Interest in computers and technology, programming systems and understanding how they work
Specialised knowledge of ICT functions
Strong communication skills working with clients using ICT services and selling equipment or service to customers
Strong critical thinking skills and innovation, testing and developing new software, products and services
Strong problem solving skills to test new systems and software and diagnose problems in systems or hardware and figure out causes
Technical knowledge of ICT programs and systems and the ways they operate


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